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Downloading a diagnostics package

You can generate a task-specific diagnostics package for Support to review. The diagnostics package contains the task log files and various debugging data that may assist in troubleshooting task-related issues.

  1. Drill-down to Monitor View as described in Viewing specific tasks.
  1. Click the Tools toolbar button and then select Support > Download Diagnostics Package.

    Depending on your browser settings, the following file will either be automatically downloaded to your designated download folder or you will be prompted to download it:

    File name: