# Creating a diagnostics package

To assist in troubleshooting esoteric issues, a Qlik Support Engineer may ask you for a diagnostics package. The diagnostics package contains the following information:

* The project "data" directory
* Java logs and workflow logs
* .NET logs
* Deployment package file

Information note

As a prerequisite to creating a diagnostics package, the project must have at least one database connection configured.

To create a diagnostics package:

1. From the Project menu, select Create Diagnostics Package.

2. A zip file in the following format will either be downloaded to your computer or you will be prompted to download it (according to your browser settings):

   Compose\_Diagnostics\_<project\_name>\_<timestamp>.zip