[Home](https://help.qlik.com/en-US/cloud-admin-playbook/Content/home.htm) > [Licensing](https://help.qlik.com/en-US/cloud-admin-playbook/Content/licensing.htm) > Subscription review

# Subscription review

**Cadence:** Yearly

**Subscription model:** All

**Roles:** Service Account Owner (SAO), Tenant Admin (TA—for IdP item only)

**Last verified:** 2026-05

|  | Initial | Recurring |
| --- | --- | --- |
| **Estimated time** | 2 hr | 1 hr |

**Benefits:**

* Aligns next-year capacity plan with actual prior-year consumption
* Surfaces add-ons that are no longer being used
* Confirms tenant region(s) still match data-residency obligations

***

## Goal

The **SAO** is the documented role for managing the subscription in My Qlik per Qlik's [SAO / Tenant Admin FAQ](https://community.qlik.com/t5/Official-Support-Articles/Qlik-Cloud-Services-Service-Account-Owner-and-Tenant-Admin-FAQ/ta-p/1799811). Tenant Admins can see the subscription type from the admin console, but only the SAO has My Qlik subscription-management rights. The annual review covers pricing plan, tier, capacity, add-ons, region, and reconciles actual consumption (including overage) with the contracted entitlement. Capacity-based Qlik Cloud Analytics has four tiers—**Starter, Standard, Premium, Enterprise**—and user-based subscriptions include Qlik Sense Enterprise SaaS and Qlik Sense Business.

> **Note on contract term.** Reducing tier, capacity, or add-ons mid-term is generally not possible on a multi-year contract—most downsizing decisions can only be actioned at renewal. If the subscription is a multi-year contract, treat the
>
> > surface unused add-ons
>
> items below as renewal-planning inputs rather than actions to take immediately, and time the review to feed the renewal cycle. For multi-tenant subscriptions, entitlement is pooled across tenants—see [Subscription and entitlement sharing](https://help.qlik.com/en-US/cloud-admin-playbook/Content/multi_tenant_administration/subscription_and_entitlement_sharing.htm).

## Tasks

| Task | TA | AA | DA | AuA | SAO |
| --- | --- | --- | --- | --- | --- |
| Review pricing plan, tier, capacities, add-ons (Qlik Answers, Qlik Predict, large-app support) |  |  |  |  | ✓ |
| Confirm tenant region and any plans to move regions (region moves require a Qlik Support case) |  |  |  |  | ✓ |
| Reconcile annual capacity / overage history with billing |  |  |  |  | ✓ |
| Confirm that all tenants under the same license use the same IdP to prevent duplicated entitlement assignments | ✓ |  |  |  | ✓ |

## References

* [Finding tenant information](https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Admin/qcs-account-information.htm)
* [Qlik Cloud Analytics subscription options](https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Admin/subscription-options-analytics.htm)
* [Qlik Cloud capacity-based subscriptions](https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Admin/subscription-options-qlik-cloud.htm)
* [Qlik Cloud user-based subscriptions](https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Admin/subscription-options-analytics-user-based.htm)
* [Service Account Owner and Tenant Admin FAQ](https://community.qlik.com/t5/Official-Support-Articles/Qlik-Cloud-Services-Service-Account-Owner-and-Tenant-Admin-FAQ/ta-p/1799811)

**Tags:** `#yearly` `#licensing` `#subscription` `#sao`