Qlik Alerting applications are available for both iOS and Android devices. Click on App Store or Google play and search for Qlik Alerting to download.
When you first open the app you will be asked to allow access to enable notifications, please accept this.
Who can access the Qlik Alerting mobile apps
To sign on and receive notifications through the Mobile app you will need to have access to the Qlik Alerting web portal. Professional and analyzer users in Qlik Sense who are enabled in Qlik Alerting will have access to both the mobile app and the Qlik Alerting web portal.
Setting up the Qlik Alerting mobile app
Once you have downloaded the app, on either Android or iOS, you need to connect the app to the Qlik Alerting server which will typically be behind a firewall and not accessible to the public. You can test this by accessing the Qlik Alerting web portal through the browser on your device. If you can see the login page for Qlik Alerting you can continue. If you cannot try connecting to the network through a VPN or by connecting to the wireless network in your office which is part of the network.
Do the following:
- Ensure that you can access the Qlik Alerting web server.
- Open the app and be sure to allow access to enable notifications (on opening the first time only).
You have two options to authenticate your device:
Use the QR reader (where you have access to a computer where you can open the Qlik Alerting web portal at the same time).
Open the Qlik Alerting web portal and sign in.
Go to the avatar, click and select user devices.
You will see a set of 5 cards which represent the devices you can attach. Click on the '+' icon to add a device.
On the mobile app use the QR reader option on the logon screen to read the QR code and you will be logged on automatically.
Manually enter credentials.
Open the mobile app and select the 'login with email and password' option.
Select the connection approach HTTP or HTTPS.
Enter the IP or DNS of the Qlik Alerting server (as you login with the Qlik Alerting web portal).
Enter the port number, defaults are 4551 (http) and 4552 (https) but these can be changed.
Enter your username or your email (as you would when logging on to the Qlik Alerting web portal).
Enter your password (as you would when logging on to the Qlik Alerting web portal).
When you log in to the Qlik Alerting server through the mobile device a token is passed across to Qlik Alerting so that it can identify the device when sending a notification.
Signing out from the Qlik Alerting mobile app
This is simpler when you can access the Qlik Alerting web server as you did when you logged on with the app initially. You may need to be connected to your work wireless network or have your work VPN enabled where this server is protected by your organization's firewall.
Do the following:
In the app select the menu icon in the top left corner.
Select the sign out option.
If the app could not contact the Qlik Alerting server when you sign out you will need to take the following steps.
- Log on to the Qlik Alerting web portal.
- Go to the avatar, click and select user devices.
- Identify the device that you have signed out of.
- Remove the device.
Navigating in the app
Here are some quick tips to get around the Qlik Alerting mobile apps.
Click on this option to refresh the list of your alerts at any time. Perhaps you removed an alert card by mistake and wish to reinstate it or it can be a good check that you have the latest information to work from. You will see a message saying the refresh may take some time as it sends a request back to the Qlik Alerting server that you are connected to. However, the wait time is typically only a few seconds.
Click on this option to clear all history from the device. This will remove all triggered and scan history from all of the alerts but will leave the alert card placeholders showing on your device. If you wish to clear off of this information you can uninstall and reinstall the app being careful to read the signing out section above.
Clean up after...
Click on this option to select from a number of options that determine how long history records will remain stored on the device. The default is 14 days but you can select from 7, 14, 30 or 90 days.
On the main alerts screen
Filters and search
There are two options to find the alert to get to the detail stored in the app.
- Filters - Use the filter icon on the top-right of the window to choose from the different alert types; data, system or notifications. This can help you quickly scroll through the records of interest to you.
- Search - you can search across all the alert types to find the application, measure, alert name you need. This allows you to navigate with ease to the record you want to check.
Alert card menu
Tap and hold on the alert card on the main screen to get an additional menu to manage your data at the alert record level. This menu allows you to:
- Mark as read - Mark all triggered notifications for that alert as read and remove the unread indicator from the alert card.
- Clear history - you can clear the history of triggered notifications for that alert only.
- Remove alert - you can choose to remove the alert from your mobile app until the next alert notification comes in.
If you tap on an alert card you will be taken to a summary screen which shows two sections (for data alerts); a summary of the last 10 scans for that alert - showing the most recent history of triggered and not triggered (or counts of triggered with drill to dimension alerts), and the recent triggered notifications.
Alert Triggered Summary and Triggered Details
Tap and hold on the triggered notification card to see a submenu which will allow you to mark the record as read.
Tap on the triggered notification card to see the details of the alert. Once in the alert details view you can swipe left and right to scroll through the history of triggered alerts for that alert record.
A user cannot sign on to the Qlik Alerting server with the mobile application
- Check the user is able to access the Qlik Alerting server through the browser on the device. They may need to be signed into the company VPN or the ports may need to be opened to allow access to the Qlik Alerting server from the device.
- You may have certificate issues if you are not using an SSL certificate from a trusted authority which will be blocked from connecting to the Qlik Alerting server using https. The QR reader approach to sign in, and the manual approach using https will result in a network error message.
- On Android devices there may be an additional block by the OS where the SSL certificate is seen as not fully trusted and an additional setup step is required on the Qlik Alerting server. See Using trusted SSL certificates with Qlik Alerting for more details.
- If you have signed out from a different Qlik Alerting server and now cannot connect to the new server please close the app fully (including from background) and retry.